Diriger CSE - Customer and Supplier Engagement

The Problems we solve

Ineffective manual and slow Supplier data management and updates

Constant chasing up Suppliers and Customers for key data - Insurances, Certificates, Compliance's, Specifications and other document updates

Constant Supplier enquiries due to lack of visibility of current Purchase Order and Invoice status

Manual and time-consuming invoice vetting and corrective actions

Complex and lengthy delays in the approval and informational processes

General lack of relationship engagement in times when it is needed most

Our Business-to-Business Platform capabilities combined with Diriger Business Rules and Work-Flow Engines, Persona-based usage, data management, embedded analytics, graphical visualisation capabilities in a Secure Data Fabric; provides a User Experience that when coupled with a Google-like search capability; allows all relevant Customer and Supplier information and supporting documents to be accessed, classified and approved at one time at your desk-top or mobile device.

Part of Our Suite of automated solutions

DirigerCSE Customer and Supplier Engagement is part of the Diriger automation suite of solutions and can stand-alone or integrate to any system.

Collaboration, Engagement and Benefits

Our DirigerCSE solution has been designed to optimise collaboration between the business processes that relate to Customer and Supplier Engagements in and across organisations. DirigerCSE uses a configurable Business Rules Engine, customisable Work-Flows, and Smart Persona-based screens to accelerate and make available; capability that is an Order of Magnitude superior to ERP (Enterprise Resource Planning) system processing and other means of collaborative integration

The benefits and expected ROI of DirigerCSE are collaboratively driven and provide

  • Order-of-Magnitude reduction in engagement and work-flow processing time

  • Significantly improves internal Service Levels and Authorisation efficiencies

  • Integrates seamlessly across Diriger and ERP Supply Chain processes

  • Coupled with other Diriger products provides even greater supply chain impact

  • Manages and classifies a multitude of documents that support related processes

  • Constant and consistent visualisation of all inter-related transaction states

  • Locates and notifies of expiry dates and other commercial obligations

  • Effectively improves Customer and Supplier relationships

  • Reduces the time-impact of Relationship Engagements

  • Dashboard of real time dynamic business Key Performance Indicators

Process Overview and Capability

DirigerCSE provides

  • A target of greater than 98% Customer and Supplier data validity

  • Minimal data entry - documents and data updated and validated on-line

  • Business Rules and Workflow engines to govern interventions and approvals

  • Capability to read, load and classify documents without template configurations

  • Dashboards to monitor and Govern Exceptions and Controls

  • Embedded analytics and visualisation tools

Example Dashboard and Controls

Example access to Self Service access to Supplier data

Example Access to data by the Supplier