Diriger HUB - A Customer Case Study for our Enterprise Interoperability Platform

...by Greg L Towne

The Size and Complexity of Systems Interoperability didn’t matter

How the DirigerHUB System of Systems Solution solved a large Energy Corporation’s critical infrastructure management and associated regulatory obligations.

The Customer

Our customer is a large Government owned Corporation that provides the essential 24 x 7 power distribution and transmission capability within a state and serves 2.3 million customers in their region of operations. Their job is to build, maintain, and operate the traditional and renewable power sources for their Customers.

To future proof their network, there has always been a strong focus on their assets, the related Asset Master Data, and subsequent life cycle management in a timely and consistent manner.

The Situation was Time Critical and needed a Low-risk outcome

The Customer needed to upgrade its ERP system to make use of the enhancements, fixes and the dynamics within its innovative strategy and regulatory changes.

Key decisional constraints that needed to be considered as part of the ERP program 

Also considered - Build v Buy and Lowering Technical Debt 

System of Systems Benefit - Reduced Technical Debt

Better Data Quality, Better AI/ML Decision Making, Quantum Leaps in Productivity

DirigerHUB Technology

The Background that made the situation special and interesting

The Customer has significant asset volumes, a large internal and contractor work force, high transaction volumes, real-time constraints, and data accuracy needs that are required to meet its customer and regulatory requirements.

An indicative summary of the DirigerHUB mandate, key statistics and interoperability services to be provided are


Provide a Low Risk platform for the interoperability of a Key Asset Works Management Regime that encompasses

Key Statistics

Metric - Commentary

Number of Assets - Approximately 7 Million

Work Orders per Year - Approximately 2 Million

Inspections per year - Approximately 1.4 Million

Data Points per inspection - Between 100 - 150 per inspection or ~100 million data points per year

DirigerHUB Services Included - PaaS Infrastructure, Work Order Tasks (Updates, Reviews, Crews), Work Order Results, Pre and Post Photos, New Equipment, Defects, Audit UI/UX, Monitor-Control-Corrective UI/UX, AI/ML based Data Validation and Business Rules and Workflows

What Outcomes were agreed and achieved

The Customer looked at various options and decided to utilise the technology and services provided by Diriger and their interoperability platform DirigerHUB. 

Various key capabilities and outcomes drove the Customer’s decisional aspects; especially